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Delivery Information

At Sassy Club, we are dedicated to providing you with timely and reliable delivery services for all your gifting, event planning, balloon decoration, theme party, and festival celebration needs. This page outlines our delivery policies and procedures to ensure a smooth and hassle-free experience.
  • Timeframe: Typically delivered within 5-7 business days.
  • Cost: Free for orders over £50. A flat rate of £5 for orders under £50.
  • Service Area: Available nationwide.
  • Timeframe: Typically delivered within 2-3 business days.
  • Cost: £15 for all orders.
  • Service Area: Available nationwide.
  • Timeframe: Delivered on the same day for orders placed before 12 PM local time.
  • Cost: £25 for all orders.
  • Service Area: Available in select cities.
For large events or specialized decorations, we offer tailored delivery schedules to ensure timely setup. Please contact our customer service team at sassyclubltd@gmail.com or +44 7491302960 . to arrange customized delivery options.
Once you place an order, you will receive an order confirmation email with details of your purchase. If you do not receive this email, please check your spam folder or contact us for assistance.
Orders are processed within 1-2 business days. During peak seasons or holidays, processing times may be longer. We will notify you of any delays.
  • Packaging: All items are carefully packaged to ensure they arrive in perfect condition.
  • Tracking: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery.
  • Delivery Attempts: Our carriers will make up to three attempts to deliver your package. If delivery fails after three attempts, the package will be returned to us, and we will contact you to arrange a reshipment or refund.
Currently, we do not offer international delivery. We are working on expanding our services and hope to offer international shipping soon. Stay tuned for updates!
If you have any special instructions for your delivery (e.g., leave the package with a neighbor, specific delivery times), please provide these details in the “Special Instructions” field during checkout. We will do our best to accommodate your requests.
While we strive for timely delivery, occasionally, packages may be delayed or lost. If your package has not arrived within the expected timeframe, please contact us at sassyclubltd@gmail.com or +44 7491302960 , and we will investigate the issue and provide a resolution.
If your order arrives damaged, please contact us immediately at sassyclubltd@gmail.com or +44 7491302960 . Provide your order number and a photo of the damaged item. We will arrange for a replacement or refund.
If you receive an incorrect item, please contact us within 48 hours of delivery at sassyclubltd@gmail.com or +44 7491302960. We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item.
If you have any questions or concerns about our delivery services, please do not hesitate to contact us:
Thank you for choosing Sassy Club. We look forward to helping you create memorable events and celebrations!